Privacy policy

Privacy Policy

This Privacy Policy describes how CosmodyShop ("we", "us") collects, uses, and shares your personal information when you visit or make a purchase from our store.

Information we collect

  • Order information: name, billing/shipping address, email, phone number, and payment details (processed securely by our payment providers — we never store full card numbers).
  • Device information: browser, IP address, time zone, pages viewed, and interactions with the site, collected via cookies and similar technologies.

How we use your information

  • To fulfil orders: processing payment, arranging shipping, and sending order confirmations and tracking updates.
  • To provide customer support and honour our 60-day guarantee.
  • To screen orders for fraud and risk.
  • To send marketing communications where you have opted in — you can unsubscribe at any time via the link in any email.
  • To measure and improve our advertising (e.g. Meta and Google advertising tools).

Sharing your information

We share data only with service providers who help us operate the store: Shopify (our e-commerce platform), payment processors, shipping carriers, and analytics/advertising partners. We do not sell your personal information.

Cookies & tracking

We use cookies and pixels (including the Meta Pixel and Google Analytics) to keep your cart working, understand site usage, and show relevant ads. You can control cookies through your browser settings.

Your rights

Depending on your location (including under GDPR and CCPA), you may have the right to access, correct, delete, or port the personal information we hold about you, and to opt out of targeted advertising. To exercise these rights, email support@cosmodyshop.com.

Data retention

We keep order records for as long as needed to provide our services and meet legal, tax, and accounting obligations.

Children

Our products are designed for children, but our store is intended for purchase by adults. We do not knowingly collect personal information from anyone under 16.

Changes

We may update this policy from time to time. The latest version will always be posted on this page.

Questions? Contact us at support@cosmodyshop.com.